Refund and Cancellation Policy
At Sapphire Partners, we are committed to providing exceptional support services to our clients. Below are the terms for refunds and cancellations.
Introduction
Our services are provided on a week-by-week, month-to-month, or longer-term basis. This policy outlines the conditions under which refunds and cancellations are processed.
Cancellation Terms
Cancellation Notice: Cancellations will take effect at the end of the agreed-upon period (week, month, or other term).
No Refunds for Unused Portions: No refunds will be issued for unused portions of the period.
Refund Conditions
Unsigned Agreements: If a service agreement has not been signed, services are not considered finalized. Full reimbursement will be given upon request, less any third-party payment fees.
Delays
Client Responsibility: If delays occur due to a lack of prompt responses from the client (within 24 hours of any request), no reimbursements will be given.
Our Responsibility: If delays are our responsibility, we will issue either a credit for non-service days or reimburse the non-service days, whichever is preferred by the client. A ‘non-service day’ is any day Monday-Friday with a corresponding eight-hour or longer delay during regular business hours in the PST time zone.
Curriculum and Online Training Subscriptions
Cancellation: Subscription access may be cancelled at any point for any reason.
No Reimbursements: No reimbursements will be provided for cancelled subscriptions.
Reimbursement Process
Timeline: Reimbursements will be processed within two weeks of the cancellation date.
Stripe Processing Fees: Note that Stripe charges non-refundable processing fees. If a refund is issued, these fees will not be reimbursed by Stripe.
Refund Processing: Refunds are processed through the original payment method used in the transaction.
Contact Information
For questions about reimbursements or cancellations, please contact us at [email protected] or use our website chat feature prior to making your purchase.